Milestone Tracker Mobile Application
Case Background
The Centers for Disease Control and Prevention’s Milestone Tracker Mobile Application helps families track developmental milestones from birth through age five and recognize when support may be needed. Available in English and Spanish on Apple and Android devices, it advances “Learn the Signs. Act Early.” at the point of need.
In September 2024, the United States Department of Health and Human Services selected Scope® as prime contractor to maintain, secure, and enhance this high-reach application. Scope® owns reliability, bilingual accessibility, cross-platform performance, security, analytics, release management, and post-launch support, giving the agency one accountable partner for sustained mission performance.
Configuration of Business Needs
Scope drives continuous improvement through family testing, application-store feedback, crash reports, performance analytics, and agency priorities. Annual major updates and targeted releases keep the application aligned with users, program goals, security requirements, and mobile technology.
Weekly quality reviews identify performance issues early and enable correction before user trust is affected. Scope® maintains the bilingual content framework and Adobe Analytics dashboard to protect a consistent family experience and provide dependable program data.
Each release receives functional, technical, bilingual, cross-platform, and security testing. Scope® performs Fortify scans on every build, remediates vulnerabilities within five business days, and monitors each release for one month. Biweekly meetings and monthly reports provide visibility into performance, risks, releases, and improvement priorities.
Results
Scope delivered measurable satisfaction gains while sustaining 99.9 percent availability. Google Play ratings doubled from approximately 2.4 to 4.8, Apple App Store ratings rose from approximately 2.8 to 4.9, and the application exceeded 500,000 Google Play downloads.
These results show Scope converting feedback, performance data, disciplined testing, and responsive releases into a trusted public experience. Families receive a stable, secure, bilingual developmental resource, while the Centers for Disease Control and Prevention gains reliable analytics, stronger security, predictable performance, and controlled continuous improvement.
With Scope, agencies get more than maintenance. They gain a proven partner that protects uptime, strengthens security, builds user confidence, and converts support into measurable mission value for high-visibility government applications.